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Privacy Policy

Nine23 Company Privacy Policy

This privacy policy will explain how Nine23 uses the personal data we collect from you when you use our website.


What data do we collect?
How do we collect your data?
How will we use your data?
How do we store your data?
What are cookies?
What type of cookies do we use?
How to manage cookies
What is your data protection rights?
Privacy policies of other websites
Changes to our privacy policy
How to contact us
How to contact the appropriate authorities

What data do we collect?
Nine23 collects the following data:

Personal identification information (Name, email address, phone number, etc) – but only if you submit a contact form. We will only contact you if you tick the ‘I wish to be contacted’ box.

How do we collect your data?
You directly provide Nine23 with most of the data we collect. We collect data and process data when you:

• Contact us online via the website or email
• Place an order for any of our products or services
• Voluntarily complete a customer survey
• Contact information provided to us via business card/in person

Nine23 do not receive your data indirectly.

How will we use your data?
Nine23 collects your data so that we can:

• Process your order, manage your account.
• Contact you for legitimate business interest – including LinkedIn

Nine23 will not share your data with any partner companies so that they may offer you their products and services.

When Nine23 processes your order, it may send your data to, and use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?
Your data is reviewed on a bi-annual basis and will be removed if it is not needed. Nine23 will keep your contact information for a maximum period of 3 years. Once this time period has expired, we will delete your data from our records.

What are cookies?
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.
For further information, visit

What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:

• Functionality – Nine23 uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer or location you are in. A mix of first-party and third-party cookies are used.
• Advertising- Nine23 uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies
You can setup your browser not to accept cookies, and the above website tells you how to remove cookies from your browser.  However, in a few cases, some of our website features may not function as a result.

Nine23 may send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Nine23 from contacting you for marketing purposes or giving your data to other members of the Nine23 Group.

If you no longer wish to be contacted for marketing purposes, please contact us on

What are your data protection rights?
Nine23 would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request Nine23 for copies of your personal data. We may charge you a small fee for this service.

• The right to rectification – You have the right to request that Nine23 correct any information you believe is inaccurate. You also have the right to request Nine23 to complete information you believe is incomplete.

• The right to erasure – You have the right to request that Nine23 erase your personal data, under certain conditions.

• The right to restrict processing – You have the right to object to Nine23’s processing of your personal data, under certain conditions.

• The right to object to processing – You have the right to object to Nine23’s processing of our personal data, under certain conditions.

• The right to data portability – You have the right to request that Nine23 transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you.

If you would like to exercise any of these rights, please contact us:

Call us at: 023 8202 0300
Email us at:
Or write to us: Southampton University Science Park, 2 Venture Road, Southampton. SO16 7NP

How to contact the appropriate authority:

Should you wish to report a complaint or if you feel that Nine23 has not addresses your concern in a satisfactory manner, you may wish to contact the Information Commissioners Office.


Address: ICO, Wycliffe House, Water Lane, Wilmslow, SK9 5AF