Join the team
Nine23 is, above all, a team of talented and experienced individuals who both share the Nine23 mission of wanting to empower end-users securely and the Nine23 vision to be the trusted partner delivering UK Sovereign cyber secure solutions and managed services to highly regulated and compliant markets.
As a team we have over 11 years of experience in designing, building, and operating cyber security services for some of the most demanding and discerning clients in the world. As a collective this is over a Century’s experience in tackling the nuances and complexities that bring other Cloud solutions to a halt – which is why we’ve earned a reputation for fixing the things other’s can’t. We would rather not have to fix other’s mistakes, but let you succeed from the get-go.
Our Values, Mission and Vision
Values
- The Front Line end user is who we represent
- Be “client first” results / delivery / outcome focused
- Focus on delivering the optimum user experience to the end-user
- We care passionately about enabling the end-user to use technology
- Deliver true end-to-end value to the client
Mission
Our mission is to deliver complete cyber secure solutions that support the operational end user in governed and regulated markets leveraging our considerable expertise in cyber security.
Vision
Our vision is to be the trusted partner delivering UK Sovereign secure solutions and managed IT services to regulated & compliant marketplaces.
Our Job Openings
Are you looking to start or grow your career in cyber security? Are you an awesome human? Do you think you would be a great addition to our team?
Service Desk Team Lead (SC Clearance in place)
- Report to: Chief Operating Officer
- Location: Remote home working with access to Southampton
- Salary: £30-£40k depending on experience
- Start date: ASAP
- Term: Permanent (subject to probation period)
- Security Clearance in place
Nine23 is a veteran owned UK SME delivering Cyber Security solutions to a variety of clients across the UK. We have been enabling end users for over 11 years now in our chosen markets of regulated and compliant.
We have a great team with shared values and aim to deliver exceptional services and solutions. Nine23 is a friendly and fast-paced company that embraces an entrepreneurial spirit, and a growing portfolio of managed service clients has given rise to an urgent requirement for an experienced Service Desk Team Lead. The role will be a key part of the team, focusing directly on leading our small but expanding support team.
Due to the nature of the role any candidate will need to have SC Clearance in place and this will need to be maintained as a condition of employment, with the potential of DV in the future.
Typical duties will include:
- Overseeing and managing the daily operations of the service desk and team
- Ensuring the Service desk provides efficient and effective support to customers as well as maintaining a high level of customer satisfaction
- Setting performance goals, monitoring progress and ensuring that the team are working effectively together
- Handling complex customer inquiries: The Team Lead is expected to handle and resolve complex customer inquiries that may require in-depth technical knowledge and problem-solving skills
- Coordinating with other departments: The Service Desk Team Lead must coordinate with other departments, such as engineering, and operations, to ensure that customer issues are resolved efficiently and effectively
- Acting as the point of escalation to the Head of Engineering where required
- Training and development: responsible for providing training and support to team members, including coaching and mentoring (especially apprentices), ensuring that they have the necessary skills, capability and knowledge to perform their roles effectively
- Performance management: conducting regular performance reviews, providing feedback, and addressing any performance issues that may arise within the team
- Incident and problem management and change Management: The Team Lead is responsible for managing incidents and problems, ensuring that they are resolved in a timely manner and that appropriate corrective actions are taken to prevent future occurrences
- Reporting and analytics: The Service Desk Team Lead is expected to generate and analyse reports on team performance, customer satisfaction, and other relevant metrics to identify trends and areas for improvement
- Continuous improvement: Identifying, driving and championing improvements that will increase customer satisfaction or Nine23 operational effectiveness
Desired skills and experience:
The Employee: As a successful candidate your attitude, personality and soft skills will be more important than your paper qualifications.
Your profile will include:
- Strong technical background: solid understanding of IT systems, networks, and various software applications
- Excellent communication skills: possess excellent verbal and written communication skills, as well as the ability to effectively communicate with customers and team members
- Problem-solving abilities: strong problem-solving skills and the ability to think critically in order to resolve complex customer issues
- Leadership experience: you should have prior experience in leading and managing a team, as well as a proven track record of successfully managing and motivating team members
- Organisational skills: highly organised and detail-oriented, with the ability to manage multiple tasks simultaneously and prioritise work effectively
Essential:
- Minimum 2 years IT team lead experience
- SC Clearance
- Full driving license
- ITIL v4 Certified or worked within an ITIL Framework
- Microsoft Windows, Office & 365 Office365 and Server Support
- Some experience with functional scripting such as PowerShell
Desirable:
- Some experience of working with and/or exposure to, the UK public sector and/or Defence sector
- Understanding of service considerations in environments operating Above OFFICIAL
- Certification in a Service Management methodology (e.g ITIL).
- Experience deploying and managing desktops and desktop applications
Please contact us today if you are suitable for any of the roles.
If you don’t see a position that suits you but think you would be a great asset to our team then please contact us.
11+ Years in
Business
Secure
Remote Working
Lots of
Perks and Benefits
Over 12+
Cyber Experts
Our Perks and Benefits
Nine23 put people first. We want to do everything we can to help you stay motivated and help you enjoy your working life with some of our benefits we offer to our staff.
Remote Working
It’s time to stop sitting in traffic and wasting time commuting. Nine23 has a small dedicated workspace in Southampton when needed, however after a unanimous vote it was decided that all employees will continue work from home.
Training
Nine23 understands the importance of training and ensuring all team members have the opportunity to learn new and enhance their existing skills therefore Nine23 will contribute towards or fund all training course costs.
Holiday Allowance
Nine23 gives 24 days holiday entitlement (excluding public holidays) and we like to give our staff some extra time off to refresh over the Christmas holidays and spend time with your loved ones.
Staff Events
It’s important for Nine23 staff to all get together in person for staff events and parties to socialise. Don’t think awkward team building activities, think boat days out on the water and low-key curry nights!
Counselling
We offer funded counselling sessions to help improve the mental health and wellbeing of our staff. To ensure all sessions are 100% anonymous we use an external counsellor who will not disclose the employees details.
Nine23 Wardrobe
You can wear whatever you feel comfortable in, but to make those daily choices a little bit easier for you can choose our Nine23 clothing such as t-shirts, hoodies, coats and polos.
Maternity Package
We are extremely supportive of our mums and welcoming new additions to the Nine23 family, therefore we offer an enhanced maternity support package of 100% of salary for the first 13 weeks of maternity leave.
Wellness Check-ins
Every afternoon, we have an informal wellness check-in. A simple “how are you?” tea break. Since working from home it is more important than ever to check-in with each other, now we have a dedicated time slot for this everyday.
Our Team Members say…
Hayley M, Marketing Executive
“I am so grateful to work for a company like Nine23. For me personally, to have the enhanced maternity leave package put me at ease during a big change in my personal life. I continue to feel supported and it made the return to work so much easier!”
Rich P, Infrastructure Engineer
“It’s the people. Simply that. All of us share a vision of getting the customer what they need and doing it properly. We all help each other achieve what’s needed. For me, personally, the core principles of honesty and integrity along with putting the customer needs first is refreshing!”
Sebastian N, Infrastructure Technician
“I have worked for Nine23 since April 2021, since then I have learned so much about the IT industry thanks to them. Their work culture and passion for secure use of technology has helped me to build greater cyber security awareness. Nine23 gave me extreme amount of support, knowledge and resources needed for successful start in Cyber Security”
