Nine23 delivers a fully integrated, UK Sovereign managed service that spans the entire service lifecycle — from technical Design and Build, through to a secure, ITIL-aligned Managed Service.
Our Service Desk provides Level 1 to 3 support to ensure continuous operational resilience across diverse and complex supply chains.
Our UK Sovereign managed service is supported by security cleared personnel, including Non-Police Personnel vetting 3 (NPPV3) and SC-level staff, to meet the stringent requirements of government and critical infrastructure clients.
We provide seamless, high-assurance support – whether you’re operating within private infrastructure, hybrid deployments, or public cloud platforms.
– Central Service Desk: Single point of contact for incidents, requests, problems and CMDB across IT and business services
– 1st to 3rd Line Support: Rapid triage, escalation, and resolution
– On-Premise & Remote Support: Tailored to your operational needs
– Full-Service Monitoring: 24/7 monitoring, alerting, and incident response
– Service Management: SLA’s, reporting performance and customer satisfaction
– Operational Security: Access control, patch management, vulnerability scanning
– UK Sovereign Operations: No offshoring, no compromise
– IT Aligned: Best practice service management including change management, problem management, asset and CMDB
– Certified to ISO/IEC 20000-1:2018, Nine23’s support services follow globally recognised standards for IT service management, ensuring consistency, efficiency, and continual improvement. Our ITIL-aligned processes offer a robust framework to deliver secure, repeatable, and auditable outcomes.
Relevant Services
FLEX Pulse
Service Desk
“Build Operational Resilience with UK Sovereign Assurance”
Shared Support Models
As organisations expand, their IT landscapes often become fragmented – with various business units, technologies, and locations operating in silos. This complexity can result in duplicated resources, inconsistent support experiences, rising operational costs, and delays in issue resolution.
A Shared IT Support Model offers a strategic solution by unifying service desk operations under a centralised structure. This approach streamlines support delivery, ensures consistent service levels, reduces overhead, and provides a scalable foundation to meet the evolving needs of the entire organisation.
Nine23 can provide a fully centralised IT service desk or seamlessly integrate with your existing support operations. Leveraging an integrated service desk toolset and close collaboration with your internal teams, we ensure a cohesive support experience that aligns with your processes, tools, and service goals. Whether you need end-to-end support or a hybrid model, we tailor our approach to fit your organisational needs.
Shared Responsibility Model
When operating in the cloud or hybrid environments, understanding who is responsible for what is critical. Nine23 operates a Shared Responsibility Model, ensuring there is clarity across all aspects of the service.
