End-to-end managed services
Nine23 are your trusted Managed IT Service provider in the UK. We provide end-to-end managed services enabling organisations to benefit from secure, dedicated, expert management and support for their IT requirements, or escalated support to complement and enhance existing IT departments’ capabilities and reduce workloads.
Our experienced Service Desk team is committed to providing excellent customer delivery and service, which includes KPIs for ticket resolution (unlike many of our competitors).
Our ITIL Aligned Service Desk toolset is configurable to meet our customers’ needs – from client portal access to clear reporting.
Our Managed IT Services Offerings
Nine23 have a proven track record of IT Managed support, with over eight years support provided to Government and Corporate Business across the UK. With our specialist expertise in IT security, Nine23 provide High Quality 1st – 3rd line support. Fully Managed Services include ITIL Aligned Service Desk, fully trained staff (SC level), monitoring and management of servers and storage.
Nine23’s DR Service provides continuity in the event of disasters such as cyberattacks, natural disasters, or any other event which significantly disrupts your ability to work. The DR service will replicate data to meet optimised RTO (recovery time objective) in order to provide cover when primary business sites are not available for any reason.
Business Continuity provides peace of mind when things go wrong. It enables your organisation to work in the event of a major disruption. Nine23 will work with you to understand your businesses requirements, providing a solution that meets your needs, so that your users can carry on working.
The Nine23 complimentary service provides tailored support to work with your existing IT team, from managed service desk for your onsite support team, to triage and log tickets, or senior level tech. This service enables you to extend the IT expertise within your organisation, whilst decision making and ownership remain with you.
Depending on your organisation’s requirements, the first step is for a conversation to understand what you are trying to achieve and what currently you have in place. Once we have completed a GAP analysis we can then work with you achieve what your outcomes are.
At the heart of remote working is the ability to communicate and trust.
If can’t access applications as easily as you would need in a remote manner or on personal devices, virtual desktops can help. Regardless of the device that the person has, as long as it’s suitable for the work some is doing, the familiar usage and application delivery can be present.
Utilising this functionality with security services such as VPN, SD-WAN or over TLS combined with MFA/2FA depending on your needs, your staff can securely work from any location in the same manner, no need to re-design processes for remote working.