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Services

What We Provide – Services

Nine23 provide Cyber Security solutions and services – at all stages of the  digital transformation journey – ranging from large-scale adoptions of digital transformation, to self-contained advisory services for existing  projects that encompass technical architecture, information assurance (IA) and, above all, enhancements to the end-user experience.

Our services are underpinned by a mature and accredited private cloud EMM platform FLEX that delivers the benefits of Cyber security and enables the end-user. The network connectivity and gateway services to other public cloud and secure networks are already in place and certified.

 

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Service Catalogue

Managed Services

Nine23 provide end-to-end managed services enabling organisations to benefit from secure, dedicated, expert management and support for their IT requirements, or escalated support to complement and enhance existing IT departments’ capabilities and reduce workloads.

Our experienced Service Desk team is committed to providing excellent customer delivery and service, which includes KPIs for ticket resolution (unlike many of our competitors).

Our ITIL Aligned Service Desk toolset is configurable to meet our customers’ needs – from client portal access, to clear reporting.

See below for a visual representation of how the Nine23 Managed Service fits together.

Fully Managed IT Service

Nine23 have a proven track record of IT Managed support, with over eight years’ support provided to Government and Corporate Business across the UK. With our specialist expertise in IT security, Nine23 provide High Quality 1st – 3rd line support. Fully Managed Services include ITIL Aligned Service Desk, fully trained staff (SC level), monitoring and management of servers and storage.

Complimentary IT Service

The Nine23 complimentary service provides tailored support to work with your existing IT team, from managed service desk for your onsite support team, to triage and log tickets, or senior level tech. This service enables you to extend the IT expertise within your organisation, whilst decision making and ownership remain with you.

Disaster Recovery as a Service (DR)

Nine23’s DR Service provides continuity in the event of disasters such as cyberattacks, natural disasters, or any other event which significantly disrupts your ability to work.  The DR service will replicate data to meet optimised RTO (recovery time objective) in order to provide cover when primary business sites are not available for any reason.

Business Continuity (BC)

Business Continuity provides peace of mind when things go wrong. It enables your organisation to work in the event of a major disruption. Nine23 will work with you to understand your businesses requirements, providing a solution that meets your needs, so that your users can carry on working.

Cyber Security as a Service (CSaaS)

The National Cyber Security Centre (NCSC) has a remit to make the UK the safest place to live and work online. A major part of this is with the Cyber Essentials (CE) Scheme which is a government backed scheme that will help you protect your organisation, whatever its size, against a whole range of the most common cyberattacks. CE has two levels – A self -help level following the five technical controls and the more detailed level of a Cyber Essentials Certificate (CE+).

Nine23 have a number of services to help you gain CE certification and then manage this level of cyber security for you.

The service starts with consultancy engagement to understand your current position, followed by either a report on any necessary actions to fix your environment, and/or a fully managed Cyber Security as a Service (CSaaS) where we maintain your cyber security for you as a continued service.

Cloud Services

Secure Hosted Private Cloud

Nine23’s FLEX Platform is a secure and scalable service offering customisable functionality within a private cloud instance including optional end-to-end accreditation up to Official-sensitive or Secret. Flex Platform is located in secure UK hosting locations, with connectivity to government/corporate networks, and internet connected organisations using proven secure access solutions.

Multi Cloud Hosting

Nine23 offer multi-cloud solutions enabling you to use those services that are beneficial to the organisation but not locked-in to one provider or service – maximising user experiences and operational performance whilst potentially reducing costs.

Public Cloud Hosting (AWS, Azure)

Nine23 have a proven track record in providing services in cloud environments, whether hosted, public, private, hybrid or onsite.

Secure Application Hosting

Hosting applications for internal use can be fraught with difficultly if you are trying to make these publicly available, particularly if you are using a BYOD strategy. Nine23’s Private App Store with secure private hosting area (up to OFFICIAL SENSITIVE or Secret) can help alleviate this issue.

Migration Services

Cloud Migration

Nine23’s migration service can move or enhance your existing solution and utilise the scale, performance and potential cost benefits of cloud computing. Whether you just need some help in designing or planning the move, or if you need help moving or re-engineering for the cloud – we can help.

PSN Migration

The Public Sector is undergoing a fundamental shift in the way that it connects to services across all organisations, and embarking on a journey away from legacy PSN services. Nine23 can help you on that journey and help you migrate your existing PSN services to a new, user-centric cloud-first solution and be a part of your ongoing digital transformation

UEM / EMM Migration

Needing to transfer your mobile devices from one provider to another? This can be time consuming and costly, let alone the sheer logistics of potentially re-deploying vast numbers of devices. Nine23’s hosted migration service can simplify this whole process with minimal user interaction, leaving you to focus on what’s more important – your end-users.

Advisory Services

Project Management

Nine23 project managers will work with you to understand how you work, and how you wish to work. Using Prince2 methodology we interpret these requirements into practical IT solutions, implemented by skilled professionals. Our project team coordinates both the internal and external resources required and liaises with you to ensure the scope and direction of each project is on schedule.

User requirement analysis

Our professional service team delivers the outcomes you need through high quality, reliable IT solutions. Our consultants, architects and project managers have the depth of experience and knowledge across technologies required to understand requirements and deliver the solution and services to meet them.

We understand that every customer’s project is unique. That’s why we go to great lengths to ensure that we plan and scope each project, irrespective of size, to determine the desired business outcomes and project milestones.

Professional services

Nine23 plan, design and, if required, implement secure (Official-Sensitive) enterprise projects:

  • High-security remote access to government networks (HSCN/PPN/PND/PSN gateways).
  • Impartial, vendor neutral advice prioritises user needs and outcomes in new-build, tech refresh/update or information assurance programmes.
  • Cloud support professional services to Nine23 accredited FLEX platform solutions.

Digital transformation

Digital Transformation is, in our view, the ability to integrate digital technology into your operations and, critically, to enable end-users. The way people use technology today has undergone a very substantial change over the last decade and that pace of change is ever continuing. The end-user should be put first in every digital transformation project.